If your admin scheduled a report in Teamline, you should receive a message or question in your business messenger (Slack or Microsoft Teams) when the report starts.
If nothing arrives, it’s usually related to report settings, messenger configuration, or temporary service issues. Below are the most common reasons and how to check them.
Check 1: Is the report schedule aligned with your time zone?
When creating a report, an admin selects:
Start time
Time zone behavior (for example, user’s local time zone)
If the report uses user’s local time zone, delivery depends on the time zone set in your messenger.
A common scenario:
You travel for a business trip
Your Slack or Teams time zone changes automatically
After returning, the time zone is not updated
As a result, the report may arrive at a different time than expected.
👉 What to do:
Check and update your time zone in your messenger profile settings.
Check 2: Do you have an unfinished active report?
Teamline does not send multiple active reports at the same time.
If a previous report wasn’t answered:
The next one will not start
New reports are queued until the active one is completed
👉 Quick fix:
Open the chat with the Teamline bot and send any message.
If there is an active report:
Your message will be treated as a response
The report will be closed
The next scheduled report can start
Check 3: Is there a temporary service outage?
In rare cases, report delivery may be affected by a temporary outage or maintenance.
You can always check Teamline’s current system status here:
🔗 https://status.teamline.ai/
The status page shows:
Current service availability
Ongoing incidents
Maintenance history
Check 4: Messenger permissions or workspace changes
Less commonly, delivery issues may be caused by:
Bot permissions being revoked
Workspace access changes
Channel or account-level restrictions
If something changed recently in your Slack or Teams workspace, this may affect delivery.
Still not working? Contact support
If reports still don’t arrive or behavior looks inconsistent, please contact us.
You can:
Reach out via the in-app support chat
Email us at [email protected]
We respond very quickly and will help you get things working.