Terms of Use

Last Updated: October 13, 2025

Welcome to teamline.ai. These Terms of Use (the “Agreement”) are a binding legal agreement between you and Teamline, Inc. (“Teamline,” “we,” “us,” or “our”) governing your access to and use of the Teamline website and online tools, including the Teamline service for automated asynchronous team reporting and collaboration via Slack, Microsoft Teams, and other platforms (collectively, the “Service”).

Please read this Agreement carefully. By accessing or using the Service, you accept this Agreement and agree to use the Service in compliance with it.

The terms “Subscriber,” “you,” “your,” and “Authorized User” refer to you, the account administrator, any individual authorized by an account administrator, or an entity using the Service. If you are accepting this Agreement on behalf of an entity, you represent and warrant that you have the authority to do so.

We may periodically make changes to this Agreement. The most current version is available at https://teamline.ai/terms. These Terms of Use and our Privacy Policy at https://teamline.ai/privacy-policy are important agreements and should be read in their entirety.

We may make changes to this Agreement from time to time and will provide no less than thirty (30) days’ advance notice of such changes, along with an opportunity to opt out. If you continue to use the Service after the thirty (30) day notice period, you will be deemed to have accepted the changes and will be bound by them. If you opt out, our legal agreement will continue to be governed by the last version of this Agreement that you accepted, subject to our mutual rights to discontinue our contractual relationship.

Except for certain kinds of disputes described in Section 19, you agree that disputes arising under this Agreement will be resolved by binding, individual arbitration. BY ACCEPTING THIS AGREEMENT, YOU AND TEAMLINE AGREE THAT DISPUTES WILL BE RESOLVED THROUGH BINDING ARBITRATION IN DELAWARE, AND NOT THROUGH COURT PROCEEDINGS INVOLVING A JUDGE OR JURY. You agree to give up your right to go to court to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a neutral arbitrator and not a judge or jury. (See Section 19.)

You must register for and maintain an account with us to use the Service. You may do this via the Website or through your account with certain third-party communication tools (each, a “Third Party Account”). If you choose the Third Party Account option, we will create your account by extracting from your Third Party Account certain personal information such as your name and email address and other information that your privacy settings on the Third Party Account permit us to access.

When registering, you must provide accurate and complete information and promptly update it. If you provide information that is inaccurate or incomplete, or we have reason to believe it is inaccurate or incomplete, we may suspend or terminate your account and your use of the Service.

Only Authorized Users may use your account to access the Service. You are responsible for all activities that occur through your account. To protect your account from unauthorized use, keep your user identification and password secure (including those of your Authorized Users). Please notify us immediately of any unauthorized use of your account or any other breach of security.

If there is unauthorized use by anyone who obtained access to the Service directly or indirectly through you, you will take all steps reasonably necessary to terminate the unauthorized use. You will cooperate with Teamline and assist with any actions taken by Teamline to prevent or terminate unauthorized use of the Service.

Subject to the terms and conditions of this Agreement, Teamline grants Subscriber a limited, worldwide, non-exclusive, non-transferable, non-sublicensable right during the term of this Agreement to use the Service, solely for Subscriber’s internal business operations, by Subscriber and Subscriber’s personnel.

Teamline will provide technical support services relating to the Service in accordance with your tier of service. You acknowledge and agree that: (a) the Service is still in development by Teamline; (b) the Service may not operate properly, be in final form, or be fully functional; (c) the Service may contain errors, design flaws, or other problems; and (d) Teamline is under no obligation to update or continue to develop the Service.

You will pay the fees for the Service subscription and services selected by you as published on the Teamline website at the time the term of this Agreement (or any renewal) begins. You authorize Teamline (either directly or through its third-party payment processor) to charge the credit card identified by you (which you represent and warrant you are authorized to use) for all applicable fees for your subscription in U.S. dollars, including all applicable taxes.

If Teamline does not receive payment from your credit card provider, you agree to pay all amounts due upon demand, in U.S. dollars, and Teamline may suspend your access to the Service. All sales are final and Teamline will not issue refunds except as expressly provided in this Agreement.

You will promptly reimburse Teamline for any costs incurred in connection with the collection of past-due amounts, including attorneys’ fees. In addition to other remedies, Teamline may discontinue providing the Service to you due to late payment in accordance with this Agreement.

If the Service does not meet your expectations for any reason, Teamline will honor its 100% money-back guarantee and refund your payment to the original payment card, subject to the following conditions:
(i) neither you, any member of your household, nor (in the case of legal entities) any of your affiliated entities have received a refund from Teamline within the last 12 months;
(ii) the refund is requested within 60 days of purchase; and
(iii) you have not received an extension of the product trial in the form of additional free time.

To request a refund, please send a written request to [email protected].

The term of this Agreement begins upon your registration for a Service subscription and remains in effect for the term of your subscription. Subscriptions are month-to-month or year-to-year (as elected at the end of your product trial), unless otherwise agreed.

The term of your subscription, including the obligation to pay the applicable subscription fees, will automatically renew for additional successive terms of the same duration unless terminated as specified in this Section.

You may terminate this Agreement at any time upon written notice to Teamline. For purposes of providing notice of non-renewal, notice via email to [email protected] will be deemed sufficient.

Upon termination, your access to the Service and any information stored by the Service will also terminate.

Teamline may terminate this Agreement at any time upon 30 days’ prior written notice for its convenience and will refund to you a pro-rata portion of any unused, prepaid fees.

We may immediately, without notice, suspend or terminate your access to the Service and terminate this Agreement if:
(a) you breach any provision of this Agreement;
(b) you seek to hack the security mechanisms of the Service, or we otherwise determine your use poses a security risk to us or to another user;
(c) you introduce a malicious program into the network or a virtual machine instance;
(d) you cause network interference that affects Service performance for other customers;
(e) you use the Service in a way that we determine, in our sole discretion, is abusive or disrupts or threatens the performance or availability of the Service; or
(f) we receive notice or otherwise determine, in our sole discretion, that you may be using the Service for an illegal purpose or in a way that violates the law or violates, infringes, or misappropriates the rights of any third party.

If this Agreement is terminated for any reason:
(i) you will pay Teamline any fees or other amounts accrued prior to the effective termination date;
(ii) any liabilities accrued prior to the effective termination date will survive; and
(iii) the following sections will survive: Sections 4, 5, 8 through 14, and 18 through 22.

Teamline is not obligated to retain information following termination and makes no representation as to the integrity, completeness, or timeliness of any data following termination of our legal relationship.

We do not provide you with the equipment required to access the Service or other services required to make use of it. You are responsible for all fees charged by third parties to access and use the Service (e.g., internet access charges, Slack subscription fees).

We reserve the right to modify or discontinue, temporarily or permanently, all or part of the Service without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service, except that if we permanently discontinue the Service, we will provide you (as your sole and exclusive remedy, and our sole and exclusive liability) a pro-rated refund representing the unused portion of any subscription fees you have paid in advance as of the termination date.

You must comply with all applicable laws, including privacy laws, when using the Service. Except as may be expressly permitted by applicable law or authorized by us in writing, you will not, and will not permit anyone else to:
(a) modify or reverse engineer any portion of the Service;
(b) rent, lease, or otherwise permit any third party to use any portion of the Service;
(c) circumvent or disable any security or other technological measures of any portion of the Service;
(d) use the Service in a manner that threatens the integrity, performance, or availability of the Service; or
(e) remove, alter, or obscure any proprietary notices (including copyright notices) on any portion of the Service.

Except for the rights to access the Service expressly granted to you in this Agreement, Teamline retains all right, title, and interest in and to the Service, including all related intellectual property rights. The Service is protected by applicable intellectual property laws, including U.S. copyright laws and international treaties.

By using the Service, you grant (and represent and warrant that you have all rights necessary to grant) Teamline the right to list Subscriber as a customer or client of Teamline on public-facing websites and to use Subscriber’s logos, subject to any communicated brand guidelines.

We welcome feedback, comments, and suggestions for improvements to the Service (“Feedback”). You can submit Feedback by emailing [email protected]. You authorize us to use Feedback without restriction and without payment to you. Accordingly, you grant Teamline a perpetual and irrevocable license to use Feedback in any manner and for any purpose.

You will communicate information with and through the Service. You acknowledge and agree that to use the Service, you and your employees will provide Teamline with access to certain Third Party Accounts, such as Slack and Google Apps. In addition, we may collect registration and other information about your use of the Service.

You grant Teamline a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use and exploit information we collect:
(a) internally in any way, subject to Teamline’s non-disclosure obligations in Section 11; and
(b) internally or externally in aggregate or anonymous format, or otherwise in conformity with our Privacy Policy.

Subject to Teamline’s rights under Sections 10, 16, and 17, Teamline will not disclose to any third party, without your consent, the information or material you upload to the Service.

Although Teamline takes security and privacy seriously, Teamline makes no warranty or guarantee regarding the security or confidentiality of any User Information. Teamline may disclose information or material if required by law or if Teamline reasonably determines that disclosure is necessary to prevent harm to Teamline or any third party.

Your consent to disclosure is deemed given when you use Teamline in connection with a third-party application or Third Party Account, solely with respect to disclosure in connection with that use (for example, data passed to Slack).

If Teamline is required by law to disclose any information or material, Teamline will make reasonable efforts to provide you prompt written notice prior to disclosure, where permitted.

Teamline warrants that the Service will, during the term of your subscription, materially conform to any description of the Service published by Teamline. As Teamline’s sole and exclusive liability for breach of this limited warranty, and your sole and exclusive remedy, Teamline will make reasonable efforts to correct the non-conformity.

Subscriber represents and warrants that:
(a) Subscriber will not upload any information to the Service unless Subscriber has all permissions or licenses necessary to do so and to authorize Teamline’s use of that information in accordance with this Agreement; and
(b) Subscriber’s use of the Service will not subject Teamline to any liability or cause Teamline to violate any law, rule, regulation, or guideline.

SOME COUNTRIES AND JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED TERMS IN CONTRACTS WITH CONSUMERS, AND AS A RESULT THE CONTENTS OF THIS SECTION MAY NOT APPLY TO YOU. EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND TEAMLINE DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE SERVICE, AND YOU RELY ON THE SERVICE AT YOUR OWN RISK. ANY MATERIAL ACCESSED OR DOWNLOADED THROUGH THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR HARDWARE OR LOSS OF DATA RESULTING FROM SUCH USE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TEAMLINE OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

TEAMLINE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF TEAMLINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OF THE SERVICE.

UNDER NO CIRCUMSTANCES WILL TEAMLINE’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT (INCLUDING WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, EXCEED THE TOTAL AMOUNT PAID BY YOU TO TEAMLINE FOR THE SERVICE.

BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

EACH PROVISION THAT LIMITS LIABILITY OR DISCLAIMS WARRANTIES IS INTENDED TO ALLOCATE RISK BETWEEN THE PARTIES AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN. THE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

ANY CAUSE OF ACTION OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CLAIM IS PERMANENTLY BARRED.

You will indemnify and hold harmless Teamline and its subsidiaries, affiliates, officers, agents, and employees from any costs, damages, expenses, and liability arising from your use of the Service, your violation of this Agreement, or your violation of any third-party rights through use of the Service.

Teamline will not be liable to you for any delay or failure to perform any obligation under this Agreement if the delay or failure is due to circumstances beyond Teamline’s reasonable control.

You may not assign this Agreement or any right, duty, or obligation under it without Teamline’s prior written consent. If consent is given, this Agreement will bind your successors and assigns.

Any attempt by you to transfer any right, duty, or obligation under this Agreement except as expressly permitted is void.

Teamline may assign this Agreement or any right, duty, or obligation under this Agreement at any time without your consent.

Teamline may utilize one or more subcontractors or other third parties to perform its duties under this Agreement, provided Teamline remains responsible for its obligations under this Agreement.

Except as otherwise stated, any notice required or permitted under this Agreement will be effective if in writing and sent by certified or registered mail, or insured courier, return receipt requested, to the appropriate party at the address set forth below for Teamline, and at the address set forth in the Subscriber account for Subscriber, with appropriate postage.

Either party may change its notice address by providing notice to the other party in accordance with this Section. Notices are deemed given two business days following mailing, or one business day following courier delivery.

Teamline, Inc.
251 Little Falls Drive
Wilmington, New Castle County
Delaware 19808

(a) Generally. Except as described in Section 19(b), you and Teamline agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow more limited discovery than in court, and is subject to limited judicial review. This agreement applies to all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising during or after termination. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND TEAMLINE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

(b) Exceptions. Nothing in this Agreement limits either party’s right to:
(a) pursue an enforcement action through an applicable federal, state, or local agency where available;
(b) seek injunctive relief in a court of law in aid of arbitration; or
(c) file suit in a court of law to address an intellectual property infringement claim.

(c) Arbitrator; Rules. Any arbitration will be settled under the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”), as modified by these Terms. The arbitration will be conducted in English and governed by the laws of the State of Delaware and the United States, without regard to conflict of law principles.

(d) Notice of Arbitration; Process. A party intending to seek arbitration must first send a written Notice of Arbitration to the other party by certified U.S. Mail or by Federal Express (signature required), or only if the other party has not provided a current physical address, then by electronic mail. Teamline’s address for notice is: Teamline, Inc., 251 Little Falls Drive, Wilmington, New Castle County, Delaware 19808. The Notice must: (a) describe the nature and basis of the claim; and (b) set forth the specific relief sought (the “Demand”). The parties will make good faith efforts to resolve the claim directly. If the parties do not reach an agreement within 30 days after the Notice is received, either party may commence arbitration with the AAA.

(e) Fees. If you commence arbitration in accordance with these Terms, Teamline will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case payment of fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in Wilmington, Delaware. If the claim is for $10,000 or less, you may choose whether arbitration will be conducted: (a) solely on documents submitted; (b) via a non-appearance telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds your claim or relief sought is frivolous or brought for an improper purpose (as measured by Federal Rule of Civil Procedure 11(b)), payment of fees will be governed by the AAA Rules, and you agree to reimburse Teamline for monies previously disbursed that are otherwise your obligation under the AAA Rules. The arbitrator must issue a reasoned written decision.

(f) No Class Actions. YOU AND TEAMLINE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

(g) Modifications to this Arbitration Provision. If Teamline makes any future change to this arbitration provision (other than a change to Teamline’s address for Notice of Arbitration), you may reject the change by sending written notice within 30 days of the change. In that case, the arbitration provision in effect immediately prior to the rejected changes will survive.

(h) Enforceability. If Section 19(f) or the entirety of this Section 19 is found unenforceable, then Section 19 will be null and void and the parties agree that the exclusive jurisdiction and venue will be the state and federal courts located in New Castle County, Delaware.

A waiver by either party of any breach does not waive any other breach. Failure to insist on strict performance does not waive the right to demand strict compliance in the future and will not be construed as a novation.

If any part of this Agreement is found by a court of competent jurisdiction to be illegal, unenforceable, or invalid, the remaining portions will remain in full force and effect. If any material limitation or restriction on use of the Service is found illegal, unenforceable, or invalid, Subscriber’s right to use the Service will immediately terminate.

This Agreement is the final and complete expression of the agreement between the parties regarding Subscriber’s use of the Service and supersedes all prior oral and written communications on these matters.

No employee, agent, or representative of Teamline has authority to bind Teamline to any statement, representation, warranty, or other expression unless specifically set forth in this Agreement.

No usage of trade or other regular practice between the parties will be used to modify, interpret, supplement, or alter this Agreement. This Agreement may be changed only by a written agreement signed by an authorized agent of the party against whom enforcement is sought.

Teamline objects to any term, condition, or other provision that differs from or is in addition to this Agreement that is offered by Subscriber in any receipt, acceptance, confirmation, correspondence, or otherwise, unless Teamline specifically agrees in writing and signed by an authorized agent of Teamline.