General Practices
Security is a top priority at Teamline, Inc. Our customers trust us with sensitive and confidential information, and we take that responsibility seriously.
We continuously invest in our security infrastructure, processes, and internal controls to protect customer data and ensure the reliability of our Services. If you have questions related to security practices or wish to report a vulnerability, please contact our support team.
Teamline Staff Practices
Teamline enforces strict internal security standards:
All employees undergo security awareness training on an ongoing basis
Access to systems and data is granted strictly on a need-to-know basis
Background checks are conducted prior to employment where permitted by law
All employees are required to review and sign security and confidentiality agreements
These measures ensure responsible handling of customer data at every level of the organization.
Confidentiality
All Teamline employees are contractually obligated to maintain the confidentiality of user data.
Access to customer data is restricted and logged
Employees may access data only when required for support or operational purposes
Access to report data generated through daily usage requires explicit customer permission
We treat all matters related to user data with the highest level of care and confidentiality.
PCI Compliance
Teamline uses Stripe for payment processing. Stripe is a PCI DSS Level 1 certified payment provider.
Teamline does not store, process, or transmit credit card data
All payment information is handled securely by Stripe
Data Encryption (In Transit and At Rest)
We apply industry-standard encryption practices:
Data in transit is protected using TLS encryption
Data at rest, including reports and stored records, is encrypted using AES-256
These measures help safeguard customer data from unauthorized access.
Data Retention
Customer data can be deleted upon request
Custom data retention policies can be arranged, including scheduled data deletion intervals
We aim to provide flexibility to meet customer and regulatory requirements.
Incident Management
In the event of a confirmed security incident or unauthorized access to customer data:
Affected customers will be notified promptly
Appropriate remediation steps will be taken
We also maintain a public service status page that provides transparency into service uptime and incident history.
Reporting Security Vulnerabilities
If you believe you have discovered a security vulnerability, please report it immediately.
All reports are reviewed and investigated
Valid issues are prioritized and resolved as quickly as possible
Customers may also request:
An internal application vulnerability scan report
📧 To report a vulnerability or ask security-related questions, contact:
[email protected]
Available Policies and Security Documents
Effective Date: October 13, 2025
Last Updated: October 13, 2025